Ministry of Commerce and Industry and Investment promotion

Submit a Complaint

OMAC will acknowledge your complaint in writing within 5 working days and provide the investigation outcome within 14 working days after validation.

Use this form only for complaints. Appeals against accreditation decisions follow the Appeals Procedure (OM-PR-14). Assessment disputes are handled during the assessment and do not replace an appeal. General enquiries, information requests, and contractual or financial matters follow their relevant operational process.

Complaint category

Full name

Email address

Phone number (optional)

Subject

Complaint details

Include a clear description and any relevant dates, people, and organisations.

Outcome or action sought (optional)

Supporting documents or evidence (optional)

Attach PDF, JPG, PNG, or DOCX files. Maximum 5 MB per file and 10 MB in total.

I have a confidentiality concern

OMAC treats complainant information confidentially. For a complaint about a CAB, OMAC may share enough detail for the body to respond. Your identity will not be disclosed without your consent unless required by law.